PostgreSQL Support

While we feel PostgreSQL has ample documentation and is in general easy to setup and use but sometimes everyone needs a little help.

Listed below you will find our various support packages. In order to keep our prices as low as possible we have separated consulting from traditional technical support. Support is when you are having a technical problem with an existing system and need some guidance. We consider any work where we perform the work ourselves as consulting. If you need consulting services , please see our PostgreSQL Consulting section.

Per Incident PostgreSQL Support

Per incident support is available for $500 per incident Monday thru Friday during normal business hours. After hours, weekend, and holiday incidents are $750.

PostgreSQL Support Plans

Package Description # of Contacts Price/Year
Basic E-mail Support

If all you require is the occasional help via E-mail, this plan is probably right for you. One support incident per month. 1 business day response for outages, 2 business days for other incidents.

2

$  800
Enhanced E-mail Support

Suitable for organizations that need a faster E-mail response time or have more frequent incidents. Up to 3 support incidents per month. 1 business day response for all incidents.

3

$ 1200
Basic Business Support

Includes E-mail and Phone support. Intended for larger organizations with more frequent incidents or need faster response times. Up to 5 support incidents per month. 6 business hour response for outages, 1 business day otherwise.

5

$ 2499
Enterprise Support

Includes E-mail and Phone support for organizations and the need for 24/7 availability. Up to 10 support incidents per month. 4 business hour response for outages, 1 business day otherwise.

10

$ 9999

If you would like to purchase one of our support plans, are in need of incident support, or would like us to build a custom support package for you please contact us.