PostgreSQL Support Packages
While we feel PostgreSQL has ample documentation and is in general easy to use, sometimes everyone needs a little help.
Listed below you will find our various support packages. In order to keep our prices as low as possible we have separated consulting from traditional technical support. Support is when you are having a technical problem with an existing system and need some guidance. We consider any work where we perform the work ourselves as consulting. If you need consulting services , please see our PostgreSQL Consulting section.
Per Incident PostgreSQL Support
Per incident support is available for $500 per incident Monday thru Friday during normal business hours. After hours, weekend, and holiday incidents are $750.
PostgreSQL Support Plans
| Package | Description | # of Contacts | Price/Year |
|---|---|---|---|
| Basic E-mail Support | If all you require is the occasional help via E-mail, this plan is probably right for you. One support incident per month. 1 business day response for outages, 2 business days for other incidents. |
2 |
$ 800 |
| Enhanced E-mail Support | Suitable for organizations that need a faster E-mail response time or have more frequent incidents. Up to 3 support incidents per month. 1 business day response for all incidents. |
3 |
$ 1200 |
| Basic Business Support | Includes E-mail and Phone support. Intended for larger organizations with more frequent incidents or need faster response times. Up to 5 support incidents per month. 6 business hour response for outages, 1 business day otherwise. |
5 |
$ 2499 |
| Enterprise Support | Includes E-mail and Phone support for organizations and the need for 24/7 availability. Up to 10 support incidents per month. 4 business hour response for outages, 1 business day otherwise. |
10 |
$ 9999 |
If you would like to purchase one of our support plans, are in need of incident support, or would like us to build a custom support package for you please contact us.