Looks like Ask Bjørn Hansen has been bitten by the bad customer service at Netgear. While I do somewhat understand they feel they are building a product for home or SOHO users, but seriously who turns off their switch or router at home? That's right only when it hangs.
I've never been a big fan of Netgear products, but based on this wonderful word of mouth marketing I'm sure to stay far away from them. They could really use some help from someone like Seth Godin, specifically I think they need to read this post.